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WE'RE HIRING

Duty Manager - The Art of Banksy Regent Street

Job Summary

 

We are seeking experienced Duty Managers with at least 1 year of experience supervising a large team of >20 staff. The Duty Manager will be responsible for delegating roles and supervising the exhibition hosts, executing the Venue Manager’s rotas, managing breaks and dealing with customer complaints.

Job Description

Overview

The Art of Banksy, a major exhibition which has brought Banksy's era-defining works to over 1.5 million visitors in 15 cities across the globe, is opening in London's iconic Regent Street.

 

Displaying the world's largest collection of original and authenticated Banksy artworks, the exhibition showcases more than 110 pieces including prints, canvases, unique works and ephemera, many of which are on display for the very first time.

 

We are currently in the process of recruiting a dynamic and passionate venue team to run and operate the exhibition and merchandise shop from its opening in September 2023.

Summary

We are seeking experienced Duty Managers with at least 1 year of experience supervising a large team of >20 staff. The Duty Manager will be responsible for delegating roles and supervising the exhibition hosts, executing the Venue Manager's rotas, managing breaks and dealing with customer complaints and queries.

The exhibition will be open 7 days a week, with opening hours between 10am and 9pm every day.

Duty Managers should be available to work in varied shift patterns across the week.

Job Requirements

  • At least 1 year proven experience as a supervisor/duty manager of exhibition space or arts venue.

  • A natural team leader, mentor, and motivator.

  • Knowledge and understanding of software applications including Excel, Word, Outlook.

  • Familiarity with using box office/EPOS software and troubleshooting technical issues.

  • Confident, dynamic, honest, hardworking and with a passion for customer service.

  • A keen understanding of arts, culture and the London entertainment industry.

  • First aid training a bonus

Job Responsibilities

  • Supervising front of house teams: shop floor and tills, stock room, box office, exhibition ushers.

  • Training new staff to the highest possible standards.

  • Assigning front of house positions according to rotas and managing breaks.

  • Coordinating and supervising regular stock takes.

  • Responding proactively to any customer queries and complaints.

  • Supervising the maintenance of the exhibition space, shop presentation and overall cleanliness.

Job Overview

  • Job Title: Duty Manager - The Art of Banksy Regent Street

  • Salary: £25k-£30k (pro-rata)

  • Hours: Part time

  • Artform: Museums

  • Role: Customer Service

  • Contract: Contract

To apply please email info@wildyak.co.uk with your CV and a Covering Letter.

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